Hut Publication Business and Management (HPBM) is an online journal that is published two times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. HPBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues. Disclaimer: The contents of articles published in the Journal of Business and Management will not experience any changes. The journal manager will always publish articles exactly as the draft sent by the author.
Paradigm Shift At Medika Utama Hospital: From A Doctor-Centric Approach To Patient-Centered Digital Services
Hospital digital transformation has become a strategic agenda to enhance service efficiency, quality of care, and organizational competitiveness. However, the success of digital transformation is determined not merely by technology adoption, but also by organizational readiness, culture, leadership, and effective change management. This study aims to analyze the paradigm shift at Medika Utama Hospital from a doctor-centric approach to patient-centered digital services, while identifying the factors underlying the initial failure of digitalization initiatives. The research employs a qualitative approach using a case study design, based on secondary data analysis and an extensive literature review. The findings reveal that the digital transformation process remains largely technocratic, triggering organizational resistance, structural inertia, and weak transformational leadership. These results underscore that hospital digital transformation requires an organizational development approach, cultural change, and continuous learning to effectively realize patient-centered services.
Digital transformation, Organizational Development, Resistance to Change.
Copyright (c) 2025 Sri Wahyuni, Mahdiansyah Mahdiansyah, Ismaul Khusna , Noorhikmah Ramadani , Muhammad Fajar Rifana, H. Muhammad Zazuli https://creativecommons.org/licenses/by-nc-sa/4.0
The Merger Turmoil of PT. Pesona Traditional and PT. Tech-stay: Cultural Integration Toward Smart Hospitality
The hospitality industry is facing increasing pressure from digital transformation, shifting customer expectations, and growing demands for operational efficiency. In this context, smart hospitality has emerged as a strategy that integrates digital technologies with high-value service experiences. However, digital transformation within merger contexts often generates significant challenges related to organizational culture and human resources. This study aims to analyze the post-merger crisis between PT. Pesona Tradisional and PT. Tech-Stay, which formed PT. Hospitality Global Indonesia (HGI), particularly focused on cultural integration toward smart hospitality. The study concludes that the success of smart-hospitality mergers depends on human-centered, organizational development–based change management. It recommends participative change strategies, strengthened stakeholder management, and the gradual integration of high-touch and high-tech values to support sustainable merger outcomes in service industries within developing countries
Organizational Culture, Change Management, Employee Resistance.
Copyright (c) 2025 Dede Ruslandi, Mahriani, Aulia Eka Rahmayanti, Riva’atul Mahmudah, Muhammad Akmal Nadzari, Durahman https://creativecommons.org/licenses/by-nc-sa/4.0
Implications Of Digital Transformation and Cultural Conflict at PT. Bank Amanah Rakyat
This research aims to analyze digital transformation and organizational culture at PT. Bank Amanah Rakyat (BAR), as a medium-sized bank with a conservative organizational culture, faces serious challenges in the implementation of the "BAR Digital First" program. Changes that are designed behind closed doors and a lack of communication cause employee resistance in the form of economic fear, group inertia, veiled resistance, and selective perception. This paper aims to analyze change management problems in PT. BAR and formulate the right strategy to manage stakeholders and overcome employee resistance. The analysis method used is an organizational development approach using Force Field Analysis, Kurt Lewin's three-stage change model, resistance to change theory, and stakeholder analysis. The results of the discussion show that the success of digital transformation is highly determined by the psychological readiness of employees, effective communication of change, stakeholder participation, and organizational culture transformation. With the implementation of planned and participatory change management, PT. BAR is expected to be able to increase competitiveness without losing the value of trust that has been built over the years.
Digital Transformation, Change Management, Organizational Development, Resistance to Change
Copyright (c) 2025 Ivon Harnela Wahana, Depit Hariyanto, Herina, Syaiful Bahri, Akhmad mauliady https://creativecommons.org/licenses/by-nc-sa/4.0
The "Green-Direct" Transformation at PT. Distributor Logistik Nusantara (DLN) : Facing Inertia in the Era of Sustainability
The development of the consumer goods distribution industry in the last five years has been marked by the acceleration of digital transformation and increasing demands for environmental sustainability. This condition has encouraged legacy distribution companies to implement two change agendas simultaneously: supply chain digitalization and the implementation of green logistics (twin transformation). However, the implementation of these changes often triggers internal resistance. This study aims to analyze the psychological, structural, and organizational cultural factors that trigger resistance from area managers and senior operational employees to the Green-Direct project at PT. Distribusi Logistik Nusantara, particularly in the unfreezing phase of Lewin's Change Model, and to formulate change strategies in the movement and refreezing phases. This study uses a descriptive qualitative approach with a case study method. Data were collected through in-depth interviews, observations, and analysis of internal company documents, then analyzed using Lewin's Change Model framework. The results of the study indicate that resistance is multidimensional and develops systemically since the unfreezing phase, triggered by threats to professional identity, shifts in operational control structures, and the strength of the legacy organizational culture. This resistance is not static and can be reduced through a participatory approach in the movement phase, and begins to be internalized sustainably when digitalization and green logistics are institutionalized into SOPs, performance indicators, and reward systems in the refreezing phase. This study confirms the relevance of Lewin's Change Model in explaining the dynamics of twin transformation in legacy distribution companies and emphasizes the importance of managing resistance as a social and cultural process, not merely a technological issue.
Digital Transformation, Green Logistics, Change Resistance, Lewin's Model, Twin Transformation
Copyright (c) 2026 Endah Ambarwati, Yunia Nandini Urifianto, Arif Sidharta, Nadya Indriana, Ahmad Zazuli https://creativecommons.org/licenses/by-nc-sa/4.0
Organizational Resistance in AI-Driven Transformation:A Case Study of PT. Nusantara Komunika
The rapid advancement of artificial intelligence (AI) and digital technologies has fundamentally reshaped the telecommunications industry. Traditional telecom operators are increasingly pressured to move beyond infrastructure provision and transform into technology-driven organizations. PT. Nusantara Komunika (NK), initiated the NK-Future program to shift toward an AI-based Telco-Tech business model. However, the transformation process encountered significant organizational resistance. This study aims to analyze the sources of resistance during NK’s strategic transformation and to propose appropriate organizational development (OD) interventions. Using a qualitative case study approach, this research applies the Power–Interest Matrix and organizational resistance diagnosis as analytical tools. The findings indicate that resistance emerged from economic insecurity, group inertia, covert resistance, and perceived threats to power and professional identity. The study concludes that technological transformation cannot succeed without parallel human and cultural change. A participative, human-centered OD approach is essential to ensure sustainable digital transformation in legacy organizations.
Copyright (c) 2025 Rini, Susanti Hi Djafar, Raudhatul Zannah, Ari Rahmadani, Emzita Hudaya https://creativecommons.org/licenses/by-nc-sa/4.0
Navigating Digital Transformation and Cultural Resistance at PT. Nusantara Textile Manufacturing (MTN)
This study analyzes the failure of digital transformation at PT. Manufaktur Tekstil Nusantara (MTN), triggered by the misalignment between radical innovation and a traditional bureaucratic culture. Using a qualitative library research method, the study employs the Burke-Litwin Model for causal diagnosis, the McKinsey 7S Framework for internal assessment, and the Stakeholder Matrix to map resistance. The results indicate that the failure resulted from prioritizing “Hard” elements (technology) over “Soft” elements (staff and shared values), leading to severe economic insecurity and resistance among senior employees. The analysis confirms that the lack of a proper “Unfreezing” phase and poor change leadership caused the stagnation. Consequently, the study proposes a recovery strategy based on Kotter’s 8-Step Model, emphasizing the need to re-establish urgency and build a guiding coalition to align digital competence with organizational culture.
Copyright (c) 2025 Ali Musana, Raipandi M, Wahyuni Febriyati, Bernadiktio Anugerah Sucipto, Aboneo Akhmad Ramdan, Della Ayu Permata Sari https://creativecommons.org/licenses/by-nc-sa/4.0
The Influence of Self-Efficacy and Organizational Citizenship Behavior (OCB) on Employee Performance Through Work Motivation as an Intervening Variable at the Banjarmasin City Education Office
This study examines the effect of Self-Efficacy and Organizational Citizenship Behavior (OCB) on employee performance through work motivation as an intervening variable at the Department of Education in Banjarmasin City. The research uses a quantitative approach with survey methods. A total of 74 respondents, consisting of civil servants, were selected as samples using proportional sampling techniques. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS. The results show that Self-Efficacy has a positive and significant effect on both work motivation and employee performance. OCB has a significant positive effect on work motivation but does not directly affect employee performance. Work motivation acts as an intervening variable linking Self-Efficacy and OCB with employee performance. The findings indicate the importance of strengthening employees’ self-belief and voluntary behavior through motivational improvement programs to enhance performance in public institutions.
Self-Efficacy, Organizational Citizenship Behavior (OCB), Work Motivation, Employee Performance
Copyright (c) 2025 Kamila Nurul Marhamah, Fanlia Prima Jaya, Alfiannor Alfiannor https://creativecommons.org/licenses/by-nc-sa/4.0
The Effect of Locus of Control and Self-Efficacy on the Job Satisfaction of BPJS Kesehatan Banjarmasin Branch Employees
This study aims to analyze the influence of Locus of Control and Self-Efficacy on Job Satisfaction among employees of BPJS Kesehatan Banjarmasin Branch. The background of this research is the phenomenon of low employee job satisfaction, as reflected in complaints about workload, service-target pressure, and a lack of enthusiasm. The study focuses on the importance of individual psychological factors in maintaining job satisfaction amid public policy dynamics and the complexity of healthcare services. The population consists of all employees of the BPJS Kesehatan Banjarmasin Branch, and 81 respondents were selected using saturated sampling. Data were collected through questionnaires using a Likert scale and analyzed using validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, and F-tests, with the assistance of SPSS software. The results indicate that Locus of Control has a significant effect on employee job satisfaction. Self-efficacy also significantly affects employee job satisfaction. Simultaneously, both independent variables significantly affect employee job satisfaction. These findings suggest that the better the employees’ Locus of Control and Self-Efficacy, the higher their level of job satisfaction.
BPJS Kesehatan ; Job Satisfaction ; Locus of Control ; Self-Efficacy
Copyright (c) 2025 Aulia Adesti, Fanlia Prima Jaya, Tusiana Dewi https://creativecommons.org/licenses/by-nc-sa/4.0
The Influence of Work-Life Balance and Organizational Citizenship Behavior (OCB) on Employees Performance at PT. Air Minum Bandarmasih (PERSERODA) Banjarmasin
Employee performance is an important element in supporting the operational effectiveness of a company, including in the public service sector such as PT. Air Minum Bandarmasih (PERSERODA) Banjarmasin. Although the performance achievements in the 2023 fiscal year were classified as “good,” several operational aspects still did not achieve maximum scores, particularly in terms of work efficiency and timeliness. This study aims to analyze the influence of Work Life Balance and Organizational Citizenship Behavior (OCB) on employee performance, both partially and simultaneously. This study uses a quantitative approach with a survey method. A total of 100 respondents were selected using the Proportional Stratified Random Sampling technique. The research instrument was a questionnaire that had been tested for validity and reliability. Data analysis was performed using multiple linear regression using SPSS software. The results showed that Work Life Balance had a positive and significant effect on employee performance, with the dominant dimension being Satisfaction Balance. Organizational Citizenship Behavior (OCB) also has a positive and significant effect on employee performance, with the most prominent dimension being helpfulness (Altruism). Simultaneously, both variables contribute 23.3% to the improvement in employee performance, while the rest is influenced by other factors outside the research model. These findings indicate the importance of strengthening Work Life Balance policies.
Work Life Balance, Organizational Citizenship Behavior (OCB), Employee Performance
Copyright (c) 2025 Iin Karlina, Fanlia Prima Jaya https://creativecommons.org/licenses/by-nc-sa/4.0
The Impact of Cash Turnover and Inventory Turnover on Return on Assets (ROA) at Adli Pharmacy Banjarmasin
The purpose of this study is to determine the effect of cash turnover on return on assets (ROA) at Adli Banjarmasin Pharmacy. To determine the effect of inventory turnover on return on assets (ROA) at Adli Banjarmasin Pharmacy. To determine the relationship between cash turnover and inventory turnover with return on assets (ROA) imultaneously at Adli Banjarmasin Pharmacy. This study uses a quantitative method. The object of this study is the Pharmacy's quarterly financial report starting from 2016-2023. The results of this thesis research indicate that cash turnover partially affects return on assets (ROA), and inventory turnover partially affects return on assets (ROA), while cash turnover and inventory turnover simultaneously affect return on assets (ROA). Discussion of the t-value is greater than the t-table (2.728> 1.70113) and the significant value is greater than the significance level (0.011> 0.05). This means that the Cash Turnover variable partially has a significant effect on Return On Assets (ROA), so H1 is accepted. The t-value is smaller than the t-table value (0.323> 1.70113). and the significance value is greater than the significance level (0.047> 0.05). This means that the Inventory Turnover variable partially has a significant effect on Return On Assets (ROA), so H2 is accepted. The F-table value of 3.33 is obtained from the results of the F-count in this study 3.626 and the significant coefficient (sig) shows an overall value of 0.000. This means that the F-count is greater than the F-table, which is 3.626> 3.33 and the coefficient (sig) 0.045 <0.05. So it can be concluded that Cash Turnover and Inventory Turnover simultaneously have a significant effect on Return On Assets (ROA), so H3 is accepted
Copyright (c) 2024 Hut Publication Business and Management
The Effect of Current Ratio and Quick Ratio on Sharia Stock Prices at PT. Various Tbk Mines Registered in The Jakarta Islamic Index (JII) Period 2018-2023
This research aims to analyze the effect of the Current Ratio and Quick Ratio on the Islamic stock price of PT Aneka Tambang Tbk, which is listed on the Jakarta Islamic Index (JII) from 2018 to 2023. The Current Ratio is calculated by comparing current assets to current liabilities, while the Quick Ratio is computed by subtracting inventory from current assets and then comparing the result to current liabilities. The Islamic stock price is measured based on the equity value divided by the number of outstanding shares.The population of this study includes all quarterly financial reports of PT Aneka Tambang Tbk listed on the JII during the 2018-2023 period, totaling 24 reports. Since the population is less than 100, the entire population was used as the research sample using a saturated sampling technique. The analysis method employed is linear regression with the assistance of SPSS software.The results indicate that the Current Ratio has a significant partial effect on the Islamic stock price. Similarly, the Quick Ratio also shows a significant partial effect on the Islamic stock price. Furthermore, both the Current Ratio and Quick Ratio have a significant simultaneous impact on the Islamic stock price of PT Aneka Tambang Tbk listed on the Jakarta Islamic Index during the studied period. These findings suggest that the company's liquidity ratios can serve as important indicators in determining Islamic stock prices.
Copyright (c) 2024 Fitriyani Fitriyani, Fanlia Prima Jaya, Rezti Rezti https://creativecommons.org/licenses/by-nc-sa/4.0
The Influence of Employee Engagement on Job Satisfaction of Agency Employees National Narcotics Provincial South Kalimantan
HR refers to all individuals involved in the operation of an organization, from the lowest level of management to the highest level. Job satisfaction is a positive emotional state that arises from the assessment of one's work. This includes various aspects such as salary, working conditions, relationships with coworkers, and opportunities for development and promotion. Job satisfaction and employee engagement are two important aspects in human resource management that are directly related to job satisfaction. BNNP South Kalimantan must increase awareness of the threat of narcotics. The high level of drug abuse requires employees to have high employee engagement for optimal performance and dedication. This study aims to determine employee engagement's effect on job satisfaction of employees of the National Narcotics Agency of South Kalimantan Province. The type of research conducted in this study is causal associative research using a quantitative approach. The sample in this study was taken based on the Non-probability sampling technique with a total sample of 38 permanent employees of the National Narcotics Agency of South Kalimantan Province. The analysis method in this study uses Simple linear regression analysis used to test or find out one independent variable with the dependent variable with the help of SPSS 22. Based on the results of the study, it shows that the Employee Engagement variable has a significant effect on the Job Satisfaction variable. Based on the results of the analysis and discussion in the previous chapter, the researcher draws the following conclusions: Employee engagement has a significant effect on job satisfaction in employees of the National Narcotics Agency of South Kalimantan Province
The Influence of Profitability and Liquidity on Debt Policy (at the Paper Sub-Sector Manufacturing Companies Listed on the IDX 2020-2023)
The purpose of this study is to determine whether profitability and liquidity affect debt policy in paper sub-sector manufacturing companies listed on the IDX in 2020-2023. Profitability is measured by financial ratios, including Return On Asset (ROA), Return On Equity (ROE), Gross Profit Margin (GMP) and Net Profit Margin (NPM). Liquidity is measured by the Current Ratio (CR) and Quick Ratio (QR). Debt policy is measured by the Debt to Equity Ratio (DER). The population in this study is all paper sub-sector companies listed on the IDX in 2020-2023. The sample of this study was taken based on the Purposive sampling technique with a total sample of 3 companies with 48 data. This study uses multiple linear regression analysis methods with SPSS (Statistical Product and Service Solutions) tools. The results of this study indicate that profitability has a significant effect on debt policy. Liquidity has a significant effect on debt policy. Profitability and Liquidity simultaneously have a significant effect on debt policy.
The Influence of Brand Image and Brand Trust on Purchase Decision of Vivo Smartphones Among Undergraduate Students of The 2020 Cohort At STIMI Banjarmasin
This study aims to analyze the influence of Brand Image and Brand Trust on purchasing decisions at STIMI Banjarmasin campus. The research uses a quantitative method with a survey approach. Data was collected through a questionnaire distributed to 31 respondents, consisting of students who use Vivo smartphones. Data analysis was conducted using multiple linear regression methods. The purpose of this study is to examine the relationship between independent variables, namely Brand Image and Brand Trust, and the dependent variable, Purchase Decision. Data collection employed a Likert Scale questionnaire and purposive sampling method. Data analysis was performed using Multiple Linear Regression with the assistance of SPSS 27. The results show that Brand Image influences students’ Purchase Decision by 21.62%. Brand Trust has a significant influence of 29.80%. Furthermore, Brand Image and Brand Trust have a combined significant impact of 43.41%.
Brand Image, Brand Trust, Purchase Decision, Smartphone Vivo
The Influence of Prices and Products Customer Satisfaction
This research includes quantitative descriptive research. The aim is to determine the influence of price (X1) and product (X2) on consumer satisfaction (Y). Where the object of the research is the Acil Enor Canteen which is one of the School Canteens at SMA Negeri 13 Banjarmasin. The population is all students at SMA Negeri 13 Banjarmasin with a total of 713 people. Through the Slovin Formula, the sample size of this study was obtained for 88 students with an error rate of 10%. The data collection technique uses a questionnaire with the Likert Scale and the purposive sampling method. Meanwhile, the data analysis uses Multiple Linear Regression with the SPSS 26 tool. The results of this study show that Price has a significant effect on Consumer Satisfaction at the Acil Enor Canteen, by 37.75%. Products have a significant effect on Consumer Satisfaction at the Acil Enor Canteen by 63.23%. Then Price and Product have a significant effect together on Consumer Satisfaction at Acil Enor Canteen by 52,89%.
The Effect of Growth Opportunity and Profitability on Value of Cosmetic Sub-Sector Companies Listed on IDX in 2018-2022 Period
The purpose of this study is to determine whether growth opportunity and profitability affect the value of cosmetic sub-sector companies listed on IDX for the 2018-2022 period. Growth opportunity is measured by GO or Total Assets (TA) and Price Earning Ratio (PER). Profitability is measured by financial ratios, including Return On Asset (ROA) and Return On Equity (ROE). Company Value is measured by Price Book Value (PBV) and Tobins' Q. The population in this study is all cosmetic sub-sector companies listed on IDX. The sample was taken based on the technique purposive sampling and based on the predetermined criteria, a sample of 6 companies was obtained with a total of 8 companies observed. The analysis method used is multiple linear regression analysis with the SPSS (Statistical Product and Service Solutions) tool. The research results show that growth opportunity significant effect on company value. Profitability does not have a significant negative effect on company value. Growth opportunity and profitability have a significant effect on company value.
The Influence of Corporate Social Responsibility (CSR) on Company Value with Profitability as a moderating variable (In Tobacco Subsector Companies Listed on the IDX in 2018-2023)
The aim of this research is to determine whether CSR affect firm value ang profitability, and whether CSR impact firm value through profitability. CSR disclosure is measured based on the Global Reporting Intiative (GRI) version 4, which is divided into three categories: economic, environmental and social, and is proxied in the Corporate Social Responsibility Disclosure Index (CSRDI). Firm value is measured using financial ratios such as Tobin’s Q ratio and Price Book Value (PBV) ratio. Profitability is proxied by Return On Assets (ROA) and Return On Equity (ROE). The population of this research are all of tobacco sub-sector companies listed on the Indonesia Stock Exchange (IDX) from 2018-2023. The sample for this research is selected using purposive sampling technique, with a total sample of 3 companies and 72 data points. This research using Partial Least Square (PLS) data analysis model with t-test, assisted by SmartPLS software. The result of this research demonstrate that CSR has a signiricant impact on firm value, CSR significally influence profitability and CSR significantly affects firm value through profitability
The Influence of Green Accounting on the Profitability of Food and Beverage Subsector Companies Listed on the Indonesia Stock Exchange for the 2018-2023 Period
The aim of this research is to find out whether green accounting has on effect on the profitability of food and beverage sub-sector companies listed on the Indonesia Stock Exchange (BEI) for the 2018-2023 period. Green Accounting is measured by environmental cost and environmental performance. Profitability is measured by financial ratios, namely Return On Assets (ROA) and Return On Equity (ROE).The population in this research is all food and beverage. Subsector companies listed on the IDX. The sample was taken based on a purposive sampling technique and based on predetermined criteria, a sample of 7 companies was obtained with observations of 51 companies. The analytical method used is simple linier regression analysis using SPSS version 25. The research result show that green accounting has a significant effect on company profitability
The Influence of Profitability and Liquidity on the Value of Pharmaceutical Sub-Sector Manufacturing Companies for the Years 2018–2022
This research aims to determine the influence of Profitability and Liquidity on Company Value. The independent variables (X) studied are Profitability (X1) and Liquidity (X2) with the dependent variable (Y) being Company Value (Y).The population used in this research is companies pharmaceutical sub-sector listed on the Indonesian Stock Exchange in 2018-2022. The sample selection used a purposive sampling technique which produced results samples totaling 35 samples. The data analysis technique used in this research is multiple linear regression analysis. The tests used are normality tests, multicollinearity tests, and heteroscedasticity tests, hypothesis tests, partial tests (t), simultaneous tests (F), and coefficient of determination.Based on the test results, it was concluded that partial profitability had no significant effect on company value, partial liquidity had a significant effect on company value, and simultaneous profitability and liquidity had a significant effect on company value in pharmaceutical sub-sector manufacturing companies in 2018-2022.
Strategic Integration of Information Technology in Human Resource Management: a Pathway to Industry 4.0 and Society 5.0 Synergy
The strategic integration of Information Technology (IT) in Human Resource Management (HRM) is pivotal in navigating the transformative landscapes of Industry 4.0 and Society 5.0. This study explores the intricate connections between IT and HRM, emphasizing the synergistic pathway forged amidst the convergence of smart technologies and human-centric solutions. Insights from seminal works such as "Competing on Talent Analytics" and "The Digital Transformation of Innovation and Entrepreneurship" underscore the redefined role of HRM and the challenges associated with digital transformation. The research contributes valuable insights for academia, industry practitioners, and policymakers, offering a roadmap for organizations to effectively leverage IT integration. By fostering continuous skill development, addressing ethical considerations, and cultivating an agile organizational culture, organizations can position themselves for success in the dynamic interplay between technology and humanity.
Use of Technology in Human Resource Management in the Industrial Era 4.0
The Industrial Era 4.0 has brought disruptive technological innovation, crossing physical and digital boundaries completely, and changing the way people carry out daily life activities and at work. Technological breakthroughs create opportunities for economic, social and individual growth, but artificial intelligence (AI) will take over human jobs. Human resource development readiness is important to overcome every obstacle in the 4.0 era. The aim of this research is to describe human resource development strategies that face challenges in the industrial era 4.0. The type of research method is descriptive analysis. The results show that a successful HRD strategy involves more than education, coaching, training, institutions, opportunities and rewards. Human resource management must increase creativity, change a fixed mindset into a growth mindset, adapt to science and technology and make changes, create superior human resources and adapt to the influence of the new era entering the social era. 5.0.
Business Development Acceleration through MSME-Friendly Financial Institutions in Wetland Areas in Banjarmasin City
The aim of this research is to create acceleration in business development through financial institutions that are friendly to MSMEs. The specific objectives are to analyze the characteristics of MSME-friendly financial institutions in the wetland areas of Banjarmasin City, to identify the profile of MSME-friendly financial institutions in the wetland areas of Banjarmasin City, and to analyze business development through MSME-friendly financial institutions in the wetland areas of Banjarmasin City. The research method utilizes a quantitative approach with research instruments and is supported by in-depth interviews to map out issues and policies in MSME development as well as existing financial institutions in Banjarmasin City in credit disbursement and assistance to MSMEs. The research results are as follows: 1) Data processing results of productive business criteria with higher final weight values, and dominance compared to other aspects/criteria by experts, thus it can be concluded that productive business aspects/criteria can be considered as one of the accelerations in business development through MSME-friendly financial institutions in Banjarmasin City. Furthermore, financing pattern aspects/criteria with a final weight value of 23.7%, and financing schemes with a final weight value of 20.8%. 2) Data processing results of AHP using Expert Choice 11 show that the priority/alternative financial institutions with higher final weight values with a weight value of 31.7%, and dominant compared to other priority/alternatives by experts, thus it can be concluded that priority/alternative accelerations for development can be considered as one of the acceleration strategies for business development through MSME-friendly financial institutions in Banjarmasin City. Furthermore, priority/alternative accelerations for development with a final weight value of 26.6%, business management with a final weight value of 24%, and credit disbursement mechanisms with a final weight value of 15.7%
How do Brand Experience, Love, dnd Commitment Affect Positive Word of Mouth Among Skincare Users in Samarinda City
This study aims to explore and elucidate the impact of brand experience, brand love, and brand commitment on positive word-of-mouth for skincare users in Samarinda City. The study population comprised consumers who purchased skincare products from the Somethinc Offline Store SOGO Big Mall located in Samarinda City, East Kalimantan. The researchers utilized a non-probability sampling technique with purposive sampling to select 120 respondents. Data were collected through questionnaires and analyzed using partial least squares with SmartPLS Application version 4.0. The study's findings imply that Brand Experience exerts a favorable and substantial impact on positive word-of-mouth, while brand love also has a favorable and significant influence on positive word-of-mouth. Additionally, brand commitment is found to have a positive and significant impact on positive word-of-mouth.
The Influence of Employee Commitment, Leadership and Individual Characteristics on Employee Work Motivation, Leadership and Individual Characteristics on Employee Work Motivation
This research aims to analyze the influence of commitment, leadership and individual character on employee work motivation in the Provincial Women's Empowerment, Child Protection and Family Planning Service. South Kalimantan, this is indeed crucial and significant in achieving organizational goals, so as to improve the performance of employees in the SKPD environment in the South Kalimantan provincial government. This research method uses a qualitative method, using SPSS version 24, data and data sources obtained from independent variables, namely Commitment (X1), Leadership (X2) and individual characteristics (X3) and Work Motivation (Y). Data analysis techniques are carried out using Descriptive Analysis, Classical Assumption Test, Multiple Linear Regression Analysis, Hypothesis Testing, both Persial t Statistical Tests, F Stimulant Statistical Tests, Determination Coefficients and Reliability Validity Tests. The research results show that the implications of the research results show that commitment, leadership and individual characteristics can influence the motivation of employees of the Provincial Women's Empowerment, Child Protection and Family Planning Service. South Kalimantan, can increase employee motivation through organizational leaders who continue to encourage their employees by providing guidance and direction consistently and continuously.
Leadership, and human resource management.
The Influence of Earning Pershare (EPS), Return on Equity (Roe) and Debt to Equity Ratio (DER) on Stock Prices in Food and Beverage Manufacturing Companies Listed on The Indonesian Stock Exchange Period (2017 - 2022)
The aim of this research is to find out and analyze which variables have the most dominant influence on share prices in food and beverage sector manufacturing companies listed on the Indonesia Stock Exchange for the period 2017 – 2022. The research method used is quantitative secondary data originating from financial reports listed on the Indonesia Stock Exchange. The population in this study was 30 manufacturing companies in the food and beverage sector and the sample in this study was 5 companies that had been selected using purposive sampling techniques and the data used was data used in financial reports for the period 2017 - 2022 consecutive years. The data analysis techniques used are frequency distribution and regression analysis. Linear analysis and multiple regression analysis were tested on SPSS 26..
Copyright (c) 2023 Hut Publication Business and Management
Analysis of Employee Behavior in Improving the Quality of Hajj and Umrah Services in the Industry 4.0 and Society 5.0 Era at the Banjar Regency Office of the Ministry of Religious Affairs
The public service provided by the Office of the Ministry of Religious Affairs (Kemenag) in Banjar Regency focuses on facilitating Hajj and Umrah services. With the continuous increase in the number of prospective Hajj pilgrims in Banjar Regency, it is essential to provide quality services. Employees need to exhibit behavioral competencies to address challenges in the current era, encompassing three aspects: employee behavior in communication and social skills, adaptability and task completion, and technological skills. This research aims to analyze employee behavior in enhancing the quality of Hajj and Umrah services in the era of Industry 4.0 and Society 5.0 at the Ministry of Religious Affairs office in Banjar Regency. This qualitative research adopts a cross- sectional approach conducted over one month. Twenty respondents were selected using convenience sampling. Data were collected, transcribed, translated, and then subjected to directed content analysis to identify main themes. It is observed that employees' behavior in communication and social skills, as well as adaptability and task completion aspects, have been implemented effectively. However, the technological skills aspect is deemed suboptimal. There is a need for improvement in technological skills and a shift in mindset among employees to address the challenges of Industry 4.0 and Society 5.0.
The Influence of E-HRM Implementation on Human Resource Behaviori in Indonesia in The Era Of Industry 4.0 and Society 5.0
Human resource management (HRM) is an important function in an organization to achieve its goals. In recent years, developments in information and communications technology (ICT) have brought about major changes in the way HRM is implemented. One of the innovations in HRM is the application of E-HRM (electronic human resource management). E-HRM is the use of ICT to support HRM functions. Implementing E-HRM can provide various benefits for organizations, such as increasing efficiency and effectiveness, increasing the quality of information, and increasing employee satisfaction. This research aims to examine the influence of implementing E-HRM on human resource behavior in Indonesia. This research uses a survey method with employee respondents from various companies in Indonesia. The research results show that the application of E-HRM has a positive influence on human resource behavior, namely: (1) increasing employee commitment, (2) increasing employee job satisfaction and (3) increasing employee performance
The Influence of Dividends Per Share (DPS) and Earnings Per Share (EPS) on Stock Prices in Retail Trade Sector Companies Listed on the Indonesia Stock Exchange for the Period 2016-2022
The aim of this research is to determine the influence of dividends per share and earnings per share on stock prices within the retail trade sub-sector companies listed on the Indonesia Stock Exchange (IDX). This study employs a quantitative research method utilizing secondary data derived from financial documents or reports registered with the Indonesia Stock Exchange (IDX). The research sample consists of 4 companies selected using purposive sampling methods, and the data used comprises seven consecutive years of financial reports from 2016 to 2022. The data analysis techniques utilized include frequency distribution, classical assumption tests, and both partial and multiple linear regression analyses. The results of this research indicate that dividends per share have a significant partial influence on stock prices. Similarly, earnings per share exhibit a significant partial influence on stock prices. Moreover, the simultaneous testing of dividends per share and earnings per share demonstrates a significant combined influence on stock prices.
Why Social Commerce Tiktok Shop Was Closed By The Indonesian Government
This research aims to find answers to why the Indonesian Government closed the Social Commerce Tiktok Shop. The approach in this research is descriptive qualitative using case study and literature study methods. This research aims to find answers to the problem formulation from various literary sources from books, scientific journals and other relevant news media. From the results of the research conducted, it can be seen that there are various reasons for the Indonesian government to close social commerce Tiktok shops, including violations in buying and selling activities at Tiktok shops such as predatory pricing, dumping and shadow banning which are detrimental to local MSME traders in Indonesia. It is hoped that this research will be a reference for future researchers regarding the Tiktok shop application with different variables.
Shadow Banning, Predatory Pricing, Dumping, Tiktok Shop, Social Commerce
The Influence of Service Quality on Customer Satisfaction Through Complaint Handling at the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD)
The aim of this research is to determine the influence of Service Quality on Customer Satisfaction through Complaint Handling at the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD), both partially and simultaneously. This research employs a quantitative descriptive method. The population for this study consists of customers of the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD), totaling 5,924. The research sample is determined using the Slovin formula, resulting in a sample size of 100 respondents who will be surveyed using questionnaires. The data analysis technique employed is linear regression, and the software used for analysis is IBM SPSS Statistics version 25.0 x46. The findings of this research indicate that (1) partially, Service Quality significantly influences Complaint Handling, (2) partially, Service Quality significantly influences Customer Satisfaction, and (3) simultaneously, Service Quality and Complaint Handling, as intervening variables, significantly influence Customer Satisfaction.